delivery

We offer free first class delivery to all UK addresses and since we endeavour to despatch all items within 24 hours of receiving your order, you should receive it within 2-3 days.  Please allow a day or two extra at busy times (Valentine's Day, Mother's Day and Christmas).  Orders over £100 will automatically be sent by Royal Mail Recorded Signed For.

For overseas deliveries, please contact us at hello@fizzy-flower.co.uk for the cost of postage, which will be added to your order.

returns

Our returns policy is 28 days (or 7 days for sale items).  The goods must be returned unworn and undamaged in their original packaging please. So we can handle your return efficiently please:

1. Contact us first so we are expecting your return
2. Ensure you enclose a copy of your invoice or receipt
3. Post it back to us at the following address (we will refund postage if the product is faulty in any way). If the parcel contains products worth £100 or over please use Royal Mail Recorded Signed For.

Fizzy Flower
6 Valley Lane
Lower Bourne
Farnham
Surrey
GU10 3NQ

damaged items

Prior to despatch we check each piece of jewellery to ensure that it is in perfect condition when it leaves us. We package each item appropriately to ensure that it reaches you in the same condition. However, in the unlikely event of your jewellery arriving damaged please let us know immediately – i.e. within 5 days from the date you receive the goods, and we will arrange to provide a replacement (or where this is not possible, a refund).

Natural materials like pearls, gemstones and leather are delicate and need to be cared for appropriately. Please take care not to spray perfume on to your jewellery and always remove it before sleeping or bathing. We regret we cannot exchange or refund customer damaged goods (your statutory rights are not affected).

our photographs

To ensure consistency, and the best possible representation of the products we sell, we use our own product photographs.  We therefore own the copyright and all rights associated with these images, which may not be reproduced without prior permission.  Please note that since many of the items we sell contain natural materials like semi precious stones and leather there may be natural variations in colour and texture from one piece to another.