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terms & conditions

terms

By making a purchase from this site you agree to acknowledge and agree to our terms and conditions (see also information under delivery and returns). Fizzy Flower reserves the right to revise these terms and conditions at any time.

discount codes

Only one discount code can be used against a purchase at any one time. Items already offered at a reduced or sale price are excluded from all discount offers.  Codes appearing on one of our catalogues are valid only on items within that catalogue, not on our entire range.  It is the responsibility of the customer to state a valid code when placing an order as discounts cannot be applied retrospectively.

delivery address

We will deliver to the address provided by you. However, it is your responsibility to ensure that the goods will be received by you once at this address.  We cannot be held liable for items delivered to a work address that 'go missing'.

fraudulent claims

To protect our company from fraudulent claims that an order has gone 'missing' in the post, we do not issue refunds in this situation.  Instead, we will send replacement item(s) if available, or if not available then vouchers to the value of that item(s). 

legal

All Content of the Website is protected by copyright. The Content, trademarks, logos and trademarks displayed on the Website are the property of Fizzy Flower. Users are prohibited from using any such trademarks without the written permission from Fizzy Flower.

Fizzy Flower is not responsible for the Content available on any other Internet sites linked to the Website. Access to any other Internet sites linked to the Website is at the user's own risk and responsibility for the content of those sites remains that of their respective owners/administrators.

Fizzy Flower reserves the right to seek all remedies available at law for violations of these Terms and Conditions. The laws of the United Kingdom shall govern these terms and conditions and use of the Website and the user submits to the jurisdiction of the United Kingdom with respect to any dispute relating to use of the Website or Content.

Visitors to the site are expressly prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, and creating derivative works of any content on the Website ("Content") unless authorised in writing by us to do so.

liability

This Liability section applies only to the extent permitted by law. For the avoidance of doubt, Fizzy Flower do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Fizzy Flower's negligence or wilful default, or that of Fizzy Flower's employees, agents or subcontractors or (b) fraudulent misrepresentation.

Fizzy Flower does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
Fizzy Flower will do its best to correct errors and omissions as quickly as practicable after being notified of them.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Fizzy Flower shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Fizzy Flower of the problem in writing at the address stated in the confirmation email within 5 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

Fizzy Flower do not accept any liability whatsoever for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Fizzy Flower Website or for any products or services purchased from Fizzy Flower or any other damage howsoever caused.

Fizzy Flower will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

TO THE FULLEST EXTENT PERMITTED BY LAW, FIZZY FLOWER IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, FIZZY FLOWER DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.

processing of orders

Credit and Debit cards are generally debited before items are shipped by Fizzy Flower. All prices include sales taxes (where applicable) unless otherwise stated.

Every purchase you make shall be deemed performed in England. English law shall govern every aspect of contractual agreement concerning purchases made from this Website.

Fizzy Flower aim to arrange shipment of all in-stock items within 72 hours of receiving your order. Some items may be unavailable and the current stock status is approximate. Fizzy Flower is not able to supply dates for out of stock items being in stock.

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments.

Title to any product ordered will pass to you once Fizzy Flower has received payment in full for that product.

If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Fizzy Flower advises each customer to contact their local customs office for further information.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

Fizzy Flower may amend these terms and conditions from time to time, and place the new version on the Website. All purchases from the date that the amended terms are placed on our Website onwards will be governed by those new terms.

These terms and conditions shall apply when Fizzy Flower accepts your order by email confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Fizzy Flower and you relating to your purchase. Fizzy Flower advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Fizzy Flower.

You are advised to read (and are responsible for reading) all information on this Website fully.

If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

These terms and conditions are subject to the laws and exclusive jurisdiction of the United Kingdom of Great Britain and Northern Ireland.

definitions

Fizzy Flower: Fizzy Flower is a trading name of Jan Morton.

The Website: Refers to the Website www.fizzy-flower.co.uk

The Content: Refers to all images, text, code, meta-tags and source code contained within or comprising www.fizzy-flower.co.uk

use of cookies

During the course of any visit to the Fizzy Flower Website, the pages which you see, along with something called a 'Cookie', are downloaded to your computer (see below for more information on Cookies). Most, if not all, Websites do this, and that's because Cookies allow the Website to do useful things like find out whether the computer (and probably you its user) has visited the Website before and re-use any preferences set from previous visits. Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of you our visitor.

A Cookie is a small text file stored on your computer. The one set by the Fizzy Flower Website can only be read by the Fizzy Flower Website and will not expose you to any security risks.